For any assistance, you can call us at 8882543333 (Mon-Fri, 10-6 PM) and write us at support@trakbond.com. You can submit your query by filling a simple form present on our contact us page.
Trakbond device doesn't show up on the map due to atmospheric condition or weak GPS signal. Try putting the locator under a clear sky so that it can set its GPS location. It may need time up to 3-5 minutes to calculate its global position.
If your Trakbond device is not turning on, charge it for maximum 4-5 hours if you are using it for the first time. Once the tracker is charged, press and hold the power button till blue LED light begins to glow. This process usually takes up-to 2 ...
As per the Trakbond subscription plan, there is a monthly limit to SMS texts and alerts. If you've stopped receiving the SMS messages then you've to recharge your subscription plan. Visit www.trakbond.com/pricing to checkout different subscription ...
If your problem is not listed on our FAQ section then you can call us on 8882543333 or write to us at support@trakbond.com. You can also visit our “Contact us” page to submit your request to us via a form.