Steps to Troubleshoot Your Issue
Device not switching On
In case your device is not switching on then you can check if it is charged or not.
If it’s fully discharged then you need to plug in the charger and put it on charging till it gets 100% charged after that you need to switch on the device again.
In case, you are not able to resolve the issue on your own, please feel free to contact us.
LED light indicator does not blink
LED light indicator does not blink when the tracker does not receive proper GPS/GSM signal.
In this case, you can keep your tracker in an open sky for 3-4 minutes and wait till blue/green starts blinking.
Please contact our support team in case you’re not able to solve this issue.
The tracker doesn’t update its location when it doesn’t get a proper GPS signal, this mostly happens while you’re indoors. In that case, you can go to the "Settings" section of your Trakbond app and click then enable the LBS feature.
After enabling the LBS feature, you can see the location of your child indoors.
Although LBS has inaccuracy from a few meters to hundreds of meters depending on cell tower density, you can still get a rough idea of your child’s location even when they’re indoors.
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